top of page

PRIVACY NOTICE

 
Privacy Notice

Last updated: July 2026

At Handley Care Services, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Notice explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Handley Care Services is a provider of domiciliary care services.

Address: 3-6 corporation street, Chesterfield, S41 7TP
Telephone: 07525659630
Email: sheree.minchella@nhs.net

If you have any questions about this Privacy Notice or how we use your personal information, please contact us using the details above.

What Information We Collect

Depending on your relationship with us, we may collect:

  • Your name and contact details.

  • Information provided when you telephone or email us.

  • Information relating to enquiries about our services.

  • Health and care information where this is necessary to provide care services.

  • Emergency contact details.

  • Information required for legal and regulatory purposes.

Our website itself does not ask you to submit personal information through online forms.

How We Use Your Information

We use your personal information to:

  • Respond to enquiries.

  • Arrange and provide care services.

  • Communicate with you and, where appropriate, your family or representatives.

  • Meet our legal, regulatory and safeguarding responsibilities.

  • Maintain accurate care records.

  • Improve the quality and safety of our services.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Consent.

  • Performance of a contract.

  • Compliance with a legal obligation.

  • Legitimate interests.

  • Provision of health or social care and the management of health and social care systems, where permitted by law.

Where we process special category data, such as health information, we do so in accordance with Article 9 of the UK GDPR and the Data Protection Act 2018.

Who We Share Your Information With

We only share personal information where necessary and lawful. This may include:

  • Healthcare professionals involved in your care.

  • Local authorities or NHS organisations.

  • Regulatory bodies, including the Care Quality Commission (CQC), where required.

  • Professional advisers and insurers.

  • IT service providers who support our systems under appropriate confidentiality agreements.

  • Law enforcement or other authorities where required by law.

We never sell your personal information.

How We Keep Your Information Secure

We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure. Access to personal information is restricted to authorised staff who require it to perform their duties.

How Long We Keep Your Information

We retain personal information only for as long as necessary to provide our services, comply with legal and regulatory requirements, and meet NHS and social care record retention guidance where applicable. Information is securely destroyed when it is no longer required.

bottom of page